Effective Date: 1ˢᵗ January 2026

At Ellereen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from www.ellereen.com.

1.INFORMATION WE COLLECT

Personal Information
When you place an order or contact us, we may collect:
    • Name, email address, and phone number
    • Billing and shipping address
    • Payment information (processed via secure third-party gateways)
    • Order history and preferences
    • Customer service communication

Automatically Collected Information
   • IP address and device details
   • Browser and operating system
   • Website activity and pages viewed
   • Cookies and tracking technologies

2.HOW WE USE YOUR INFORMATION
We use your information to:
    • Process and deliver your orders
    • Provide customer support and communication
    • Manage exchanges within our 48-hour policy
    • Improve our website and services
    • Prevent fraud and ensure secure transactions
    • Send marketing updates with your consent

3.INTERNATIONAL SHIPPING & DATA TRANSFER
As Ellereen ships internationally, your data may be transferred outside the UAE to:
    • Shipping and logistics providers
    • Payment processors
    • Customer service platforms 
All transfers are handled with appropriate safeguards to protect your information in compliance with UAE laws and international standards.

4.EXCHANGE DATA RETENTION
Ellereen operates a NO RETURN – EXCHANGE ONLY policy within 48 hours.
We retain necessary data to process exchanges, including:
    • Order and payment confirmation
    • Delivery information
    • Customer communication
    • Product condition verification
This data is used solely for exchange processing, fraud prevention, and UAE regulatory compliance.

5.SHARING YOUR INFORMATION
We may share your data with:
    • Payment gateway providers
    • Delivery and logistics partners
    • Website hosting and analytics services
    • UAE authorities when required by law
We do not sell your personal information.

6.COOKIES
Cookies help us:
    • Remember your preferences
    • Improve website performance
    • Analyze visitor behavior
You can disable cookies via your browser settings.

7.YOUR RIGHTS – UAE CONSUMER LAW
You have the right to:
    • Access your personal data
    • Request correction or deletion
    • Withdraw marketing consent
    • Ask how your data is used

8.DATA SECURITY
We use secure systems and PCI-compliant payment gateways to protect your information fromunauthorized access.